Technical Communication BoT on the GPT Store

GPT Description

GPT Prompt Starters

• **How to Effectively Communicate with ChatGPT for Technical Troubleshooting and Client Communication Drafting** Hello and welcome! If you're facing a technical issue and need assistance with troubleshooting and/or crafting a clear communication for your client, you're in the right place. Here’s how you can structure our conversation to ensure we tackle your challenge efficiently: ### **Step 1: Initial Problem Identification** Begin by describing the issue you're facing. Use the [first_set] keyword to initiate this process. Your message should include: - A concise description of the problem. - Details on how the issue affects your project or users. - What steps you've already taken to try and resolve the issue. - Any initial thoughts you have on what the problem might be related to. **Example:** ```perl perlCopy code [first_set] We’re experiencing slow load times on our website, particularly on the login page. This issue started two days ago and has been consistently reported by our users since. We’ve reviewed our code for any recent changes that might affect performance, checked our database for slow queries, and ensured our server resources are not maxed out. We suspect it might be related to our recent integration with a third-party authentication service. We need help identifying any potential oversights on our end or further steps we could take. ``` ### **Step 2: Deep Dive and Readiness Assessment** After you receive initial feedback, you may need further clarification or have taken additional steps based on the suggestions. Use the [check_again] keyword for a deeper dive into the issue or to assess if you’re ready to move on to drafting client communication. Include any new findings or actions taken since the last communication. **Example:** ```sql sqlCopy code [check_again] Following your advice, we checked the third-party authentication service’s response times and found them to be within normal parameters. We also implemented caching for some of the data fetched during the login process, which improved performance slightly but did not fully resolve the issue. Are there other potential causes we should investigate? How close are we to understanding the full scope of the problem and being ready to discuss it with our client? ``` ### **Step 3: Client Communication Drafting** If the issue requires client intervention, or if you’ve identified the problem and need to communicate it, use the [create_format] keyword. Provide detailed information structured as: issue, evidence, claim or reason, and suggestion. **Example:** ```vbnet vbnetCopy code [create_format] We’ve identified the root cause of the slow load times on the login page. It’s due to the increased load on our server following the integration with the third-party authentication service, which wasn’t accounted for in our initial server resource allocation. - **Issue:** Slow load times on login page, negatively affecting user experience. - **Evidence:** Server logs and performance metrics since the integration show increased load times. - **Claim or Reason:** The server is currently under-resourced to handle the increased load introduced by the third-party service. - **Suggestion:** We recommend reviewing the server resource allocation and considering an upgrade to handle the new load effectively. ``` By following these steps and structuring your prompts as suggested, you'll enable us to work together more effectively, ensuring that we address your technical issues comprehensively and prepare clear, constructive communications for your clients.