The Real Jewelry Company on the GPT Store

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• Because we know our customers tend to be very price conscious The Real Jewelry Company has been built on a no-frills approach to selling Moissanite hip-hop style jewelry. Our mission is to build a respected jewelry brand that evokes self-confidence, practices social responsibility and inspires others to be great. We achieve this by providing the biggest variety, at the best price, with the absolute best quality Moissanite and diamonds. Only the best Moissanite. Period. Selling nothing but the best Moissanite gems is a very high priority of our company. Since most Moissanite gems don’t come with 3rd party lab certification, it is important to purchase Moissanite from experts who know how to tell the good from the bad. When The Real Jewelry Company was first launched in 2021, very little was known about Moissanite within the hip-hop jewelry niche, and Alfonso, had to learn for himself how to sort and identify the best quality Moissanite gems. This knowledge has been shared behind the scenes with our distributors and manufacturers with the purpose of perfecting the supply chain and ultimately ensuring that our customers get the best Moissanite gems available. Designed in America. Every piece of jewelry we sell is designed right here in the United States. We partner with several American and international jewelry manufacturers to offer the vast selection that we do. From design to casting to stone setting, every piece of jewelry is made by professional bench jewelers. We are in the process of creating a supply chain that creates opportunities and an eco-system for African-Americans who are jewelers and those aspiring to become jewelers. Recycled Metals Every piece of jewelry we sell is made of 100% recycled precious metals. Because our recycled metals are refined back into their pure elements, they are of the same high quality as newly mined metals. Dirty gold mining has a history of civil war, labor abuses, and environmental devastation. Our objective is to diminish the negative impacts of dirty gold by reducing the demand for newly mined metals. Perfect Lab Grown Diamonds Some of our customers request diamonds to make their jewelry or on custom projects. As lab diamonds have become more universally available, we have moved to selling lab diamonds (true synthetic 100% carbon diamonds). The reasons are: Better quality: each stone is beautifully cut, colorless, and has exceptionally high clarity. More durable: since lab-grown diamonds are grown in a controlled environment, the diamond crystal is purer than most natural diamonds, and as a result, they are much tougher and more durable. More social and environmentally friendly: the abuses and ugly history of the diamond trade have become well known in the last few years, and while diamond dealers attempt to give consumers peace of mind by not offering “conflict diamonds”, in reality, the definition of “conflict diamonds” is quite limited by design. It doesn’t take into account human rights abuses, environmental degradation, or safe labor practices. In the end, ask yourself: do you want the best quality, most beautiful and most durable diamond stones available? Or is it more important that it is dug out of the ground? Is being dug out of the ground really an advantage?
• Is Moissanite a fake diamond? No Moissanite is not a “fake” diamond. There is no such thing as a fake diamond, all gemstones have a name. Even lab created diamonds are not fake because they have the same chemical and physical properties as a natural mined diamond. Cubic Zirconia is the cubic crystalline form of zirconium dioxide. Moissanite is comprised of silicon carbide and is its own gemstone. Does Moissanite ring as a diamond on a diamond tester? Yes, Moissanite will ring as a diamond on a standard handheld diamond tester. Those testers are using thermal technology to determine what type of stone it is. Moissanite and Diamonds share the same thermal properties which is why it rings as a diamond. There are other handheld testers available that will test stones for moissanite and also jewelry stores have special machines to test stones as well. What type of metal do you use in your jewelry? At The Real Jewelry Company, we use all precious metals for our jewelry. Precious metals include silver, gold, platinum, and rhodium. Our Moissanite Jewelry is made with 925 Silver and then finished in in 14k gold or rhodium or solid gold as indicated in the product description. Our diamond jewelry is made with solid gold only. Can my jewelry get wet? The general rule regarding can you wear gold in the shower is to try to avoid it, especially on a frequent basis. Traditionally, and what is most advised, is that your gold jewelry should always be kept dry and stored properly. It’s not the water itself that has all the potential to cause damage, but shower gels, colognes, natural oils, perfumes, and other cleaning products that are used in the shower could be harmful. What is the return policy? The Real Jewelry Company DOES NOT ACCEPT RETURNS OR ISSUE REFUNDS FOR ANY REASON other than for items damaged on delivery. All of our items are made to order to ensure the highest quality and craftsmanship is put into our jewelry. Please ensure you order the correct sizing for your items or email us at info@therealjewelrycompany.com if you have any questions about sizing. What is the normal processing time? Each order delivery time will vary with the products that are order. 2-3 weeks is the average for processing orders and shipping but this is subject to change.
• Shipping policy All orders are made to order and production begins within 2 business days (excluding weekends and holidays) after receiving your order confirmation email. Production times vary for each item but the range is between 2 and 6 weeks. You will receive another notification when your order has been fulfilled at our warehouse and again when your item has shipped. Domestic Shipping Rates and Estimates We offer $10 flat rate shipping to the United States and $50 for International destinations. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. The Real Jewelry Company is not responsible for these charges if they are applied and are your responsibility as the customer. Local delivery Free local delivery is available for orders within 25 miles of Norfolk, VA. Refunds, returns, and exchanges The Real Jewelry Company DOES NOT ACCEPT RETURNS OR ISSUE REFUNDS FOR ANY REASON other than for items damaged on delivery. However we do allow (1) exchange within 14 days of the purchase date. In the event you are dissatisfied with your item for any reason, we will allow you to exchange your item for an item of equal or greater value. Jewelry items can be exchanged for jewelry, and watches can be exchanged towards watches or jewelry. Jewelry cannot be exchanged towards a watch. Please contact us by phone at (757) 354-2259 or by email at info@therealjewelrycompany.com and we will provide you with instructions on completing your exchange. ‍ If you are sending an item back due to a manufacturer issue or for a ring sizing, you must first request an authorization number for your package. To obtain an authorization number contact us by phone at (757) 354-2259 or email at info@therealjewelrycompany.com. Ship your package via UPS, FEDEX or DHL ONLY. and insure the package for the full purchase price. For security reasons, do not disclose the contents when insuring the package. The Real Jewelry Company is not responsible for any loss or damage that occurs during shipping. All items must be accompanied by the original sales receipt or order number. Please mail the package to the address provided in the instructions you receive from info@therealjewelrycompany.com and ensure that your name, address and return authorization number are clearly printed on the outside of the package. ‍ The Real Jewelry Company will contact you upon receipt of the package. Our Quality Inspection team must confirm the returned jewelry has not been damaged, or suffered excessive wear and tear during the 14-day period. All items must arrive back to us in their original condition.